The Xplorist (“we,” “us,” or “our”) is a service of Ocean Park Production LLC, located at 3680 Wilshire Blvd., Ste PO4 - 1510, Los Angeles, CA 90010, United States. This Privacy Policy explains how we collect, use, share, and protect personal information when you use The Xplorist website at https://www.thexplorist.io (the “Service”).
By using the Service, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
Information you provide
- Account information: name, email address, country of residence, password (stored encrypted).
- Subscription and billing information: plan selected, subscription status, billing history. Payment card details are collected and processed by our payment processor (Stripe) and are not stored by us.
- User content: content you create or save on the Service, including Folios (curated lists), Travelogue entries (trip records, hotel ratings, places visited), saved items, personalization preferences, and any feedback or messages you send us.
- Communications: when you contact us by email or through forms on the Service.
Information collected automatically
- Usage data: pages viewed, features used, time spent, referring URLs, click patterns.
- Device and connection data: IP address, browser type and version, operating system, device identifiers, language preference.
- Cookies and similar technologies: see our Cookies Policy.
Information from third parties
- Sign-in providers: if you sign in using Google or another supported provider, we receive your name, email address, and profile information as authorized by you and the provider.
2. How We Use Information
We use personal information to:
- Operate, maintain, and improve the Service.
- Create and manage your account.
- Process subscriptions, billing, and payments through Stripe.
- Personalize recommendations based on your stated taste preferences.
- Send transactional emails (account confirmations, billing receipts, renewal reminders, security notices).
- Send the Friday Dispatch newsletter and other communications you have opted into. You can unsubscribe at any time.
- Respond to your inquiries, support requests, and feedback.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with legal obligations.
We do not sell personal information. We do not use your information for behavioral advertising or to build advertising profiles, and we do not allow third parties to use your information for those purposes.
3. How We Share Information
We share personal information only with the following categories of recipients:
- Service providers that operate components of the Service on our behalf, under contractual confidentiality and security obligations. Current categories include: payment processing, email delivery, hosting and infrastructure, analytics, authentication.
- Legal authorities when required by law, court order, or valid governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- In connection with a business transfer such as a merger, acquisition, financing, or sale of assets, where information may be transferred to a successor entity. We will provide notice before such a transfer.
We do not share personal information with advertisers or for advertising purposes.
4. Cookies and Tracking
We use cookies and similar technologies to operate the Service, remember your preferences, and analyze usage. We use a cookie consent management tool to give you control over non-essential cookies. You can review and adjust your preferences at any time through the cookie banner on the Service.
For detailed information, see our Cookies Policy.
5. Children
The Service is intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child under 13 has provided us personal information, contact us at privacy@thexplorist.io.
6. Data Retention
We retain personal information for as long as your account is active and as needed to provide the Service. After account deletion, we may retain certain information to comply with legal obligations, resolve disputes, enforce agreements, or for legitimate business purposes (such as fraud prevention or accounting), generally for no more than seven years. Usage data is retained in aggregated or de-identified form for analytics purposes.
7. Your Rights
All users
You may at any time:
- Access, update, or correct your account information by signing in to your account
- Cancel your subscription through your account settings
- Delete your account by contacting privacy@thexplorist.io
- Opt out of marketing emails by clicking the unsubscribe link in any marketing email
California residents (CCPA/CPRA)
California residents have the right to:
- Know what personal information we collect, how we use it, and with whom we share it
- Access the specific personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to legal exceptions
- Opt out of “sales” or “sharing” of personal information (we do not sell or share personal information for cross-context behavioral advertising)
- Limit use and disclosure of sensitive personal information
- Not be discriminated against for exercising these rights
To exercise these rights, contact privacy@thexplorist.io. We will respond within 45 days. We may need to verify your identity before fulfilling certain requests.
EU/UK residents (GDPR / UK GDPR)
If you are in the EU, EEA, or UK, you have the right to:
- Access, correct, or erase your personal information
- Restrict or object to processing
- Data portability (receive your information in a machine-readable format)
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with your local data protection authority
We process personal information on the following legal bases: performance of a contract (for subscription and account features), consent (for marketing communications and non-essential cookies), legal obligations (for billing records and tax compliance), and legitimate interests (for security, fraud prevention, and service improvement).
To exercise these rights, contact privacy@thexplorist.io.
8. International Data Transfers
The Service is operated from the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to this transfer. We use commercially reasonable measures to protect personal information during transfer.
9. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. These include encryption in transit (TLS), encrypted password storage, access controls, and routine security review. No method of transmission over the internet or electronic storage is 100% secure; we cannot guarantee absolute security.
If we discover a security incident affecting your personal information, we will notify you and applicable authorities as required by law.
10. Editorial Sources and Citations
The Service references awards, ratings, and recommendations from third-party editorial publications as factual citations to publicly available reviews. We are not affiliated with any of these publications. We do not republish source publication review text on the Service. For more information, see the “Editorial Sources and Citations” section of our Terms & Conditions.
11. Third-Party Links
The Service contains links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by prominent notice on the Service at least 30 days before the changes take effect. The “Last updated” date at the top of this policy reflects the most recent revision.
13. Contact Us
For privacy-related questions or to exercise any rights described above:
Email: privacy@thexplorist.io
Mail: Ocean Park Production LLC, 3680 Wilshire Blvd., Ste PO4 - 1510, Los Angeles, CA 90010, United States